Exchanges or refunds are possible within 28 days of purchase.
However, this period starts on the day you receive an email stating your order has been dispatched.
Please contact us by phone or email in advance of a return.
This will also allow us to arrange the return of the item within our own stock system.
Change of Mind
Our goal at Platinum 9 3/4 to to ensure our customers love their piece jewelry.
Please take care when ordering your jewelry, in particular with rings.
However, some rings cannot be resized and need to be remade to fit perfectly.
It is important that the correct size is ordered.
If you are not sure which size to order, please feel free to get in touch for guidance.
Items can be returned to our Shop in Tullamore Co. Offaly, Offaly Street, Puttaghan, R35 AOH7.
They can be exchanged or refunded within 28 days.
Returns can also be posted back if the customer bears the cost of return shipment and insurance.
Any items being returned to us must be insured.
We cannot accept any courier charges on delivery of an item to us. Returns must be made through the post office unless the customer covers a courier cost.
Please note that return post by courier would be the safest way of ensuring the item makes it back to us.
For exchanges, the shipment cost of any newly desired item plus any import tax or duties must be covered by the customer if based outside the Republic of Ireland.
Bespoke made pieces and special order items cannot be exchanged.
Assuming there is no manufacturing fault, they may only be returned on a case by case basis.
In general, engraved items are non-returnable and non-refundable.
This depends on the item. A re-polish fee may be incurred.
For returns that are faulty outside the 28 day period, our workshop will examine returned items carefully.
We expect not to find proof of interference with the jewelry when we examine it for a manufacturing problem.
However, if this is the case, we cannot accept it back and will have to post it back to you.
Faulty items will only be accepted back if they were delivered damaged. They are also accepted if a fault shows up within the guarantee period of 12 months.
If this is the case we will arrange a free repair, replacement or refund. We will also cover the cost of any items shipped to you as a result.
All items sold by Platinum 9 3/4 come with a 1 year warranty. This covers any manufacturing defects. All of our jewelry is made to a very high standard and any wear and tear or damage after delivery is the customer’s responsibility. Any work carried out on the item by a third party will invalidate your warranty.
Contact us immediately, if at any time there is an issue with your jewelry piece so that we can advise you accordingly. We strongly recommend that you fully insure your diamond jewelry with your home insurance company. Loss of any items does not fall under our warranty.
What You Should Know About Returns
- If you return a piece of jewelry that was bought on sale, we can only offer you the price you paid for it, not the full price.
- For hygiene reasons, we can’t exchange or accept returned earrings & pierced earrings.
- However, we cannot accept returned jewelry that has been worn or shows any signs of wear.
- If you return an item to us after the 28 day period is over, we may still refund you at our discretion or offer store credit.
- Refunded money will be restored to the original credit card used to purchase ASAP or within 30 days of your order.
- Our refund policy does not affect your statutory right
- Platinum 9 3/4 have the right to revise and amend this returns policy from time to time.